14 day hassle-free return policy. Don't worry if you change your mind, just pay the return shipping.
We know you have a lot of choices when shopping online. It can be hard choosing the right product online. To help put your mind at ease, we give you a chance to check out our backpacks first. If you don't like it, return it. Just pay the return shipping. View our full return policy here.
U.S. orders ship in 2-5 days. International shipping times vary by location.
Consider it your two week trial period. A chance to see if you like your purchase.
Contact our support staff or email us at firstname.lastname@example.org.
How do I return my purchase?
What if my purchase is damaged or faulty when it arrives?
Is my purchase eligible for a return?
- To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
How are shipping costs of returns handled?
- The customer is responsible for paying the shipping costs of returns. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
How will my refund be processed?
- When the returned item is received and inspected, the customer will receive a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to the customer's credit card or original payment method shortly after.